Brush & Slay – Frequently Asked Questions (FAQ)

Product Information

Q: What makes the Brush & Slay brush different?
The Brush & Slay brush is designed with premium, flexible bristles that glide through knots with ease. It helps reduce breakage, minimize frizz, and makes detangling stress-free. It’s lightweight, durable, and works beautifully on all hair types.

Q: Is the Brush & Slay brush safe for all hair types?
Yes! It’s designed for straight, wavy, curly, and coily textures. The flexible bristles are especially effective on thick, textured, or easily tangled hair.

Q: Can I use the brush on wet and dry hair?
Absolutely. The Brush & Slay brush works perfectly on both wet and dry hair. For best results, always start detangling at the ends and gently work upward to the roots.

Q: Is the brush heat-resistant?
The Brush & Slay brush can be used with a blow-dryer on low to medium heat, but it should not be placed directly against high-heat tools like flat irons or curling wands.

Usage

Q: How should I use the brush to detangle?
Begin at the ends of your hair and slowly work upward in sections. This method prevents tugging, reduces breakage, and makes detangling more comfortable.

Q: Can I use the brush on children’s hair?
Yes! The Brush & Slay brush is gentle enough for kids. Always brush slowly and carefully to ensure comfort.

Q: Can I use the brush on extensions or wigs?
Yes, it’s safe for most extensions, wigs, and protective styles. Brush gently and support the base of the hair to avoid unnecessary tension.

Care & Maintenance

Q: How do I clean my Brush & Slay brush?

1. Remove hair strands from the bristles after each use.

2. Wash the brush with lukewarm water and a mild shampoo.

3. Rinse thoroughly and let it air dry with bristles facing downward.

Q: How long does the brush last?
With proper care, the Brush & Slay brush is built to last for years. It does not have a set replacement period.

Orders & Shipping

Q: How long will it take to receive my order?
Orders are processed within 2–3 business days. Standard U.S. shipping usually takes 5–7 business days. International delivery times vary.

Q: How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can track updates directly through the carrier’s website.

Q: What if my package is lost, stolen, or delayed?
Brush & Slay is not responsible for packages once they are handed to the carrier. If your package is lost, stolen, or delayed, please file a claim directly with the shipping carrier using your tracking number.

Returns & Refunds

Q: Can I return or exchange my brush?
No. Due to the personal-use nature of hair brushes, all sales are final. We do not accept returns or exchanges.

Q: What if my brush arrives damaged?
If your brush arrives damaged or defective, contact us within 5 business days of delivery with clear photos of the brush and packaging. After review, we will issue a replacement or store credit.

Q: Do you offer refunds?
Refunds are only granted in rare cases where your brush is defective and cannot be replaced. Shipping charges are non-refundable.

General

Q: Do you offer wholesale or bulk orders?
Yes! Please contact us directly for wholesale opportunities.

Q: Where can I find updates and styling tips?
Follow us on Instagram @brushandslay for styling tutorials, product news, and hair care inspiration.